Shipping policy

SHIPPING POLICY

FREE WORLDWIDE SHIPPING

We ship to over 230 countries and regions. Standard shipping is free on all orders.

PROCESSING TIME

Orders are processed within 1–3 business days (excluding weekends and holidays). During peak periods such as Black Friday, processing may take a little longer.

DELIVERY TIME

Once shipped, orders are delivered within an estimated 7–15 business days, depending on the destination.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, weather or high order volumes.

ORDER TRACKING

As soon as your order ships, you'll receive an email with a tracking number. You can follow your order at any time on our Track Order page: /pages/track-order

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.

ADDRESS ACCURACY

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us right away at help@plumffy.com — we'll do our best to update it before the order ships.

LOST OR DELAYED PACKAGES

If your tracking hasn't updated for more than 10 business days, or your package shows as delivered but you haven't received it, contact us at help@plumffy.com and we'll help you resolve it with the carrier.