Privacy policy

This Privacy Policy describes how Plumffy ("we", "us" or "our") collects, uses and shares your personal information when you visit our website, make a purchase or otherwise communicate with us.

INFORMATION WE COLLECT

- Contact and order details: name, email address, phone number, shipping and billing address.

- Payment information: payments are processed securely by our payment providers. We do not store your full card details.

- Account information: if you create an account, your login details and order history.

- Device and usage information: IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.

- Communications: information you send us when you contact customer support.

HOW WE USE YOUR INFORMATION

- To process and deliver your orders, including payments, shipping, returns and order updates.

- To provide customer support.

- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in our emails.

- To prevent fraud and keep our store secure.

- To improve our website, products and services.

- To comply with legal obligations.

We use cookies to keep our store working (for example, remembering your cart), to understand how visitors use the site and, with your consent where required, for advertising. You can manage cookies in your browser settings.

HOW WE SHARE YOUR INFORMATION

We share personal information only as needed to run our business, with:

- Shopify, which hosts our online store;

- payment processors, shipping carriers and fulfillment partners;

- analytics and marketing service providers;

- authorities, when required by law.

We do not sell your personal information.

DATA RETENTION

We keep your information for as long as needed to fulfill your orders, maintain our records and meet legal, tax and accounting requirements.

YOUR RIGHTS

Depending on where you live (for example, in the European Union, the United Kingdom, California or Brazil), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email us at help@plumffy.com. We will not discriminate against you for exercising your rights.

INTERNATIONAL TRANSFERS

Your information may be stored and processed outside your country, including in the United States. We take steps to protect it in line with this policy and applicable law.

CHILDREN

Our store is not directed to children under 16, and we do not knowingly collect their personal information.

CHANGES

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

CONTACT

Questions about this policy? Email us at help@plumffy.com.

Last updated: November 12, 2026