Refund policy

REFUND POLICY

We want you to love your Plumffy. If something isn't right, we're here to help.

30-DAY RETURNS
You have 30 days after receiving your order to request a return. To be eligible, items must be unworn, unwashed, in the same condition you received them, and in their original packaging, with tags attached.

To start a return, email us at help@plumffy.com with your order number and the item(s) you'd like to return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item so we can make it right at no cost to you.

WRONG SIZE? EXCHANGES
The fastest way to get the size or color you want is to return the item you have and, once the return is accepted, place a separate order for the new item. If you're unsure about sizing, check our Size Chart before ordering: /pages/size-chart

RETURN SHIPPING
Unless the item is defective, damaged or incorrect, return shipping costs are the customer's responsibility and are not refundable.

BUY 1 GET 1 AND OTHER PROMOTIONS
When items were purchased under a promotion (for example, Buy 1 Get 1 Free), the refund is based on the amount you actually paid. If you return only part of a promotional bundle, the free item's value is deducted from the refund, or the free item must be returned as well.

NON-RETURNABLE ITEMS
Gift cards and items purchased on final sale cannot be returned.

REFUNDS
We'll notify you once we've received and inspected your return and let you know if the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@plumffy.com.