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All Your Questions, Answered
Helpful information about your Plumffy order.
How should I care for my item?
Machine washable on a gentle cold cycle. Air dry only and avoid the dryer to keep the fleece soft and the sole intact. Check the care details on each product page.
How do I choose the right size?
Every product page has a Size Chart, and you can also find it here: Size Chart. If you are between sizes, we recommend going one size up.
How fast do you process orders?
Orders are processed within 1–3 business days and usually arrive within 7–15 business days. Shipping is free worldwide, and you’ll get a tracking link as soon as your order ships.
How can I contact you?
Email us at help@plumffy.com or use our contact form. Our support team replies within 24 business hours.